SHIPPING POLICY

MADE TO ORDER

Every REFYN gearset is made to order specifically for you.

Please allow approximately 2–3 weeks for production before your order is dispatched. Production times are estimates and may vary slightly during busy periods.

FREE DHL EXPRESS SHIPPING

All REFYN gear orders are shipped FREE via DHL Express.

Once your order has completed production and has been dispatched, you will receive a shipping confirmation email containing your DHL Express tracking information.

DELIVERY TIMES

Delivery times begin once production is complete and your order has been dispatched.

DHL Express delivery times vary depending on the destination and may be affected by customs clearance, local holidays or circumstances outside our control.

INTERNATIONAL ORDERS, DUTIES & TAXES

International customers may be responsible for import duties, taxes, customs charges or other fees imposed by the destination country.

These charges are determined by local authorities and are not controlled by REFYN.

TRACKING

Once your order has been dispatched, tracking information will be sent to the email address provided with your order.

Please ensure your delivery address and contact information are correct before completing your purchase.

LOST OR DAMAGED SHIPMENTS

If your order arrives damaged or you experience an issue with delivery, please contact REFYN with your order number and relevant details so the issue can be investigated.

RETURNS & REFUNDS

For information regarding cancellations, returns, refunds, faulty products and made-to-order items, please refer to our Refund Policy.