FAQ
HOW LONG WILL MY ORDER TAKE?
Every REFYN gearset is made to order.
Please allow approximately 2–3 weeks for production. Once your order is complete, it will be shipped directly to you via DHL Express.
HOW MUCH IS SHIPPING?
DHL Express shipping is free on REFYN gear orders.
International customers may be responsible for any applicable import duties, taxes or customs charges imposed by their country.
CAN I ADD MY NAME AND NUMBER?
Yes. Rider ID personalisation is available for £15.
You can add your rider name and number when ordering your gear. Your Rider ID will be incorporated into the jersey design before production.
WILL I SEE MY RIDER ID BEFORE IT IS MADE?
Yes. If you select Rider ID, we’ll send you a digital proof for approval within 1–3 business days.
Production will begin once your design has been approved.
CAN I ADD SPONSOR LOGOS?
No. We currently offer Rider ID personalisation only and do not offer fully custom sponsor-logo layouts.
CAN I RETURN OR EXCHANGE MY GEAR?
No. REFYN gear is made to order specifically for you, so orders cannot be returned, exchanged or refunded once production has started.
This does not affect your statutory rights if an item is faulty, damaged or supplied incorrectly.
WHAT IF I ORDER THE WRONG SIZE?
Please check our Size Guide carefully before ordering.
Because every gearset is made to order, we cannot accept a return or exchange because an incorrect size was selected.
WHAT IF MY ORDER ARRIVES FAULTY OR INCORRECT?
Contact REFYN as soon as possible with your order number, a description of the problem and clear photographs.
We’ll review the issue and provide an appropriate remedy where required.
HOW SHOULD I WASH MY REFYN GEAR?
Wash at 30°C, avoid fabric softener and chlorine bleach, and allow your gear to air dry naturally.
Do not pressure wash, tumble dry or iron your REFYN gear. See our Kit Care page for full instructions.
DO YOU OFFER ADULT AND YOUTH SIZES?
Yes. REFYN gear is available in both Adult and Youth sizing. Check the Size Guide before ordering to find the appropriate size.